Welcome to ECOMWORTH LLC!

These Terms and Conditions outline the rules and regulations for the use of ECOMWORTH LLC's E-commerce Website. By accessing this website, we assume you accept these Terms and Conditions. Do not continue to use ECOMWORTH LLC if you do not agree to take all of the Terms and Conditions stated on this page.

RETURN & REFUND POLICY:

At ecomworth.com, we take pride in sourcing quality products and ensuring they reach you in great condition. However, due to the nature of global logistics and our partnerships with multiple suppliers, we maintain a STRICT BUT FAIR RETURN & REFUND POLICY.

Please Review this Policy Carefully Before Placing an Order!

📌 KEY TERMS:

1. UNBOXING VIDEO IS MANDATORY for All Refund/Return Claims.

2. APPLICATION MUST BE SUBMITTED WITHIN 24 HOURS of the Delivery Date.

3. NO ORDER CANCELLATIONS After Payment is Completed.

4. REFUNDS ARE ISSUED AS STORE WALLET CREDIT ONLY.

5. REMORSE-BASED RETURNS ARE NOT ACCEPTED (e.g., Change of Mind, Size/Color Preference).

📌 ELIGIBLE CASES FOR REFUND OR REPLACEMENT:

1. Damaged, Broken, or Defective Products

• A Clear Unboxing Video Showing the Damage is Required; If Verified, We Will:
• Offer a FREE REPLACEMENT (If Possible), or
• Issue a WALLET CREDIT REFUND Within 3–7 Business Days.
• If Return is Required, We’ll Provide a Prepaid Return Label. (Wallet Refund Will be Issued After Product Inspection.)

2. Wrong Item Received / Not as Described / Missing Parts

• Covers Incorrect Size, Color, Model, or Missing Accessories.
• Must be Supported with Unboxing Video + Product Images.
• Depending on the Situation, We May Offer:
• A FREE REPLACEMENT
• Full Wallet Credit After Returned Item is Received and Inspected.

3. Destroyed in Transit

• If the Package is Damaged During Shipping:
• An Unboxing Video Clearly Showing Damage is Required
• We Will Offer a WALLET CREDIT REFUND or REPLACEMENT.

4. Tracking Not Updated (Stuck in Transit)

• If Tracking Info Shows No Updates for 10+ BUSINESS DAYS from the LABEL CREATION:
• The Customer is Eligible for a FULL WALLET CREDIT or REPLACEMENT.
• EXCEPTION: Does Not Apply During Holidays, Pandemics, Extreme Weather, or Other Unforeseen Events.

5. Returned to Sender (RTS)

• If the Parcel is Returned to the Warehouse (Excluding Incorrect Address Cases):
• The Order will be Refunded as Wallet Credit within 3 Business Days After Confirmation.
• If the Order was Returned Due to CUSTOMER ERROR (e.g., Wrong Shipping Address), No Refund will be Issued.

6. Marked as Delivered but Not Received

• ✅ If Tracking Shows Delivery but the Customer Claims Non-Receipt:
• ✅ If CARRIER CONFIRMS IT WAS DELIVERED TO THE WRONG ADDRESS, We’ll:
• Offer Redelivery or
• Issue Wallet Refund
• ❌ If DELIVERED TO THE CORRECT ADDRESS, Carrier Delivery Confirmation is Final and Refund will be Denied.

7. Minor Issues That Do Not Qualify for Refund

• Slight Variations in Color Due to Lighting/Screen Differences.
• Minor Scratches or Marks that Do Not Affect Functionality.
• Slight Measurement Deviations within Standard Tolerances.
• General Dissatisfaction with Product Quality or Personal Preferences; Such Cases Do Not Qualify for Return, Refund, or Replacement.

🔁 RETURN PROCESS (IF REQUESTED)

In Some Cases, We May Request a Product Return Before Processing a Refund.

STEPS:

• Contact Our Support Team with Order Number, Unboxing Video, and Issue Details.
• If Eligible, We’ll Issue a RETURN AUTHORIZATION and Share the Warehouse Address.
• Once We Receive and Verify the Returned Item, We’ll Issue WALLET CREDIT or Send a REPLACEMENT Within 3–7 Business Days.

📬 NEED HELP?

Our Support Team is Here to Help Resolve Any Legitimate Issues Quickly and Fairly.

📧 Email: info@ecomworth.com

💬 WhatsApp / Live Chat: Available on Our Website

🔒 REMINDER: All Refund or Return Claims must be Filed WITHIN 24 HOURS OF DELIVERY and must Include a Valid UNBOXING VIDEO.

🎯REFUNDS ARE ISSUED AS STORE WALLET CREDIT ONLY

Cannot be Reversed to Original Payment Methods. These Credits Can be Used for Any Future Purchases.

📦 SHIPPING POLICY:

Thank You for Shopping with us at ecomworth.com

We’re Committed to Delivering Your Orders EFFICIENTLY and TRANSPARENTLY, No Matter Where You are in the World.

🌍 WHERE WE SHIP:

We Proudly Ship WORLDWIDE. Depending on Product Availability and Your Location, Orders May be Shipped from OUR PARTNERED WAREHOUSES, Including:

• UNITED STATES WAREHOUSE (Fastest for US Customers)
• CHINA MAINLAND WAREHOUSE (Broader Product Range)
• EU LOCAL WAREHOUSES (For Select Products)

🕒 PROCESSING TIME:

Once You Place an Order, We Begin Processing it Immediately to Ensure Timely Delivery.

• PROCESSING TIME: 1–5 Business Days (NOTE: This Includes Order Verification, Quality Checks, and Packaging)
• Some High-Demand or Customized Items May Take Slightly Longer to Process.

🚚 SHIPPING TIME ESTIMATES:

PLEASE NOTE: These are ESTIMATED SHIPPING TIMES and may Vary Due to Factors Like Customs Processing, Public Holidays, or Unforeseen Logistics Delays.

🔁 ORDER TRACKING:

We Use Trusted Logistics Partners Including:

• Once Your Order is Shipped, You Will Receive a Tracking Number via Email.
• You Can Track Your Order Via: Our Tracking Page www.17track.net or the Logistics Partner's Official Tracking Portal

📦 SPLIT SHIPMENTS:

To Ensure Faster Delivery, Items in Your Order May Ship SEPARATELY if they are Sourced from Different Warehouses. You’ll Receive Separate Tracking Details for Each Shipment.

❗ CUSTOMS & DUTIES:

Some International Shipments may be Subject to CUSTOMS FEES, Import Taxes, or Duties Imposed by Your Country.

• These Charges are NOT INCLUDED in the Item Price or Shipping Fee.
• You are Responsible for Understanding and Paying any Applicable Duties in Your Region.

🚨 SHIPPING DELAYS:

While We Strive to Ensure Timely Delivery, Certain Events may Cause Delays:

• COVID-19 or Public Health Emergencies
• Natural Disasters or Extreme Weather
• Customs Inspections or Border Delays
• High Order Volumes During Peak Seasons

We Appreciate Your Patience and Understanding in Such Cases.

🛡️YOUR SATISFACTION IS OUR PRIORITY!

We Actively Monitor Every Shipment and Work Closely with Our Logistics Partners to Resolve Issues Quickly.

Cookies:

We employ the use of cookies. By accessing ECOMWORTH LLC, you agreed to use cookies in agreement with ECOMWORTH LLC's Privacy Policy.

License:

Unless otherwise stated, ECOMWORTH LLC and/or its licensors own the intellectual property rights for all material on ECOMWORTH LLC. All intellectual property rights are reserved. You may access this from ECOMWORTH LLC for your own personal use subjected to restrictions set in these terms and conditions.

You Must Not:

• Republish material from ECOMWORTH LLC.
• Sell, rent, or sub-license material from ECOMWORTH LLC
• Reproduce, duplicate, or copy material from ECOMWORTH LLC
• Redistribute content from ECOMWORTH LLC

This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. ECOMWORTH LLC does not filter, edit, publish, or review Comments prior to their presence on the website.

Comments do not reflect the views and opinions of ECOMWORTH LLC, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, ECOMWORTH LLC shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

ECOMWORTH LLC reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes a breach of these Terms and Conditions.

You warrant and represent that:

• You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
• The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy

Hyperlinking to our Content:

• Government agencies;
• Search engines;
• News organizations;
• Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses.
• Commonly-known consumer and/or business information sources;
• Dot.com community sites;
• Associations or other groups representing charities;
• Online directory distributors;
• Internet portals;
• Accounting, law, and consulting firms; and
• Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that:

(a) The link would not make us look unfavorably to ourselves or to our accredited businesses

(b) The organization does not have any negative records with us

(c) The benefit to us from the visibility of the hyperlink compensates the absence of ECOMWORTH LLC.

(d) The link is in the context of general resource information.

These organizations may link to our home page so long as the link

(a) is not in any way deceptive.

(b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services.

(c) fits within the context of the linking party’s site.

(c) if you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to ECOMWORTH LLC. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link.

Approved organizations may hyperlink to our Website as follows:

• By use of our corporate name; or
• By use of the uniform resource locator being linked to; or
• By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
• No use of ECOMWORTH LLC's logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames:

Without prior approval and written permission, you may not create frames around our Web pages that alter in any way the visual presentation or appearance of our Website.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Disclaimer:

To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

• Limit or exclude our or your liability for death or personal injury.
• Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
• Limit any of our or your liabilities in any way that is not permitted under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer:

(a) are subject to the preceding paragraph.
(b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.
(c) as long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Privacy Policy:

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us using the provided contact information on contact page.

Please read this Privacy Policy carefully. By using our website, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.