📦 SHIPPING POLICY:

Thank You for Shopping with us at ecomworth.com

We’re Committed to Delivering Your Orders EFFICIENTLY and TRANSPARENTLY, No Matter Where You are in the World.

🌍 WHERE WE SHIP:

We Proudly Ship WORLDWIDE. Depending on Product Availability and Your Location, Orders May be Shipped from OUR PARTNERED WAREHOUSES, Including:

• UNITED STATES WAREHOUSE (Fastest for US Customers)
• CHINA MAINLAND WAREHOUSE (Broader Product Range)
• EU LOCAL WAREHOUSES (For Select Products)

🕒 PROCESSING TIME:

Once You Place an Order, We Begin Processing it Immediately to Ensure Timely Delivery.

• PROCESSING TIME: 1–5 Business Days (NOTE: This Includes Order Verification, Quality Checks, and Packaging)
• Some High-Demand or Customized Items May Take Slightly Longer to Process.

🚚 SHIPPING TIME ESTIMATES:

PLEASE NOTE: These are ESTIMATED SHIPPING TIMES and may Vary Due to Factors Like Customs Processing, Public Holidays, or Unforeseen Logistics Delays.

📦 SHIPPING METHODS & CARRIERS:

We Use Trusted Logistics Partners Including:

• CJPacket
• YunExpress
• 4PX
• DHL / FedEx / USPS (for EXPRESS AND PREMIUM SHIPPING)
• LOCAL COURIER PARTNERS in Your Destination Country

You Can View the AVAILABLE SHIPPING METHODS AND DELIVERY ESTIMATES ON PRODUCT PAGE.

🔁 ORDER TRACKING:

We Use Trusted Logistics Partners Including:

• Once Your Order is Shipped, You Will Receive a Tracking Number via Email.
• You Can Track Your Order Via: Our Tracking Page www.17track.net or the Logistics Partner's Official Tracking Portal

📦 SPLIT SHIPMENTS:

To Ensure Faster Delivery, Items in Your Order May Ship SEPARATELY if they are Sourced from Different Warehouses. You’ll Receive Separate Tracking Details for Each Shipment.

❗ CUSTOMS & DUTIES:

Some International Shipments may be Subject to CUSTOMS FEES, Import Taxes, or Duties Imposed by Your Country.

• These Charges are NOT INCLUDED in the Item Price or Shipping Fee.
• You are Responsible for Understanding and Paying any Applicable Duties in Your Region.

🚨 SHIPPING DELAYS:

While We Strive to Ensure Timely Delivery, Certain Events may Cause Delays:

• COVID-19 or Public Health Emergencies
• Natural Disasters or Extreme Weather
• Customs Inspections or Border Delays
• High Order Volumes During Peak Seasons

We Appreciate Your Patience and Understanding in Such Cases.

📧 Need Help?

If Your Package Hasn’t Arrived within the Estimated Timeframe or You Need Assistance with Your Shipment, Please Contact Us:

• 📩 Email: [email protected]
• 📞 WhatsApp / Chat Support: Available on Our Site on ORDER TRACKING PAGE.

🛡️YOUR SATISFACTION IS OUR PRIORITY. We Actively Monitor Every Shipment and Work Closely with Our Logistics Partners to Resolve Issues Quickly.

At ecomworth.com, we take pride in sourcing quality products and ensuring they reach you in great condition. However, due to the nature of global logistics and our partnerships with multiple suppliers, we maintain a STRICT BUT FAIR RETURN & REFUND POLICY.

Please Review this Policy Carefully Before Placing an Order!

📌 KEY TERMS:

✅UNBOXING VIDEO IS MANDATORY for All Refund/Return Claims.

🕒APPLICATION MUST BE SUBMITTED WITHIN 24 HOURS of the Delivery Date.

❌NO ORDER CANCELLATIONS After Payment is Completed.

💳 REFUNDS ARE ISSUED AS STORE WALLET CREDIT ONLY.

🚫 REMORSE-BASED RETURNS ARE NOT ACCEPTED (e.g., Change of Mind, Size/Color Preference).

✅ ELIGIBLE CASES FOR REFUND OR REPLACEMENT:

1. Damaged, Broken, or Defective Products

• A Clear Unboxing Video Showing the Damage is Required; If Verified, We Will:
• Offer a FREE REPLACEMENT (If Possible), or
• Issue a WALLET CREDIT REFUND Within 3–7 Business Days.
• If Return is Required, We’ll Provide a Prepaid Return Label. (Wallet Refund Will be Issued After Product Inspection.)

2. Wrong Item Received / Not as Described / Missing Parts

• Covers Incorrect Size, Color, Model, or Missing Accessories.
• Must be Supported with Unboxing Video + Product Images.
• Depending on the Situation, We May Offer:
• A FREE REPLACEMENT
• Full Wallet Credit After Returned Item is Received and Inspected.

3. Destroyed in Transit

• If the Package is Damaged During Shipping:
• An Unboxing Video Clearly Showing Damage is Required
• We Will Offer a WALLET CREDIT REFUND or REPLACEMENT.

4. Tracking Not Updated (Stuck in Transit)

• If Tracking Info Shows No Updates for 10+ BUSINESS DAYS from the LABEL CREATION:
• The Customer is Eligible for a FULL WALLET CREDIT or REPLACEMENT.
• EXCEPTION: Does Not Apply During Holidays, Pandemics, Extreme Weather, or Other Unforeseen Events.

5. Returned to Sender (RTS)

• If the Parcel is Returned to the Warehouse (Excluding Incorrect Address Cases):
• The Order will be Refunded as Wallet Credit within 3 Business Days After Confirmation.
• If the Order was Returned Due to CUSTOMER ERROR (e.g., Wrong Shipping Address), No Refund will be Issued.

6. Marked as Delivered but Not Received

• ✅ If Tracking Shows Delivery but the Customer Claims Non-Receipt:
• ✅ If CARRIER CONFIRMS IT WAS DELIVERED TO THE WRONG ADDRESS, We’ll:
• Offer Redelivery or
• Issue Wallet Refund
• ❌ If DELIVERED TO THE CORRECT ADDRESS, Carrier Delivery Confirmation is Final and Refund will be Denied.

7. Minor Issues That Do Not Qualify for Refund

• Slight Variations in Color Due to Lighting/Screen Differences.
• Minor Scratches or Marks that Do Not Affect Functionality.
• Slight Measurement Deviations within Standard Tolerances.
• General Dissatisfaction with Product Quality or Personal Preferences; Such Cases Do Not Qualify for Return, Refund, or Replacement.

🔁 RETURN PROCESS (IF REQUESTED)

In Some Cases, We May Request a Product Return Before Processing a Refund.

STEPS:

• Contact Our Support Team with Order Number, Unboxing Video, and Issue Details.
• If Eligible, We’ll Issue a RETURN AUTHORIZATION and Share the Warehouse Address.
• Once We Receive and Verify the Returned Item, We’ll Issue WALLET CREDIT or Send a REPLACEMENT Within 3–7 Business Days.

📬 NEED HELP?

Our Support Team is Here to Help Resolve Any Legitimate Issues Quickly and Fairly.

📧 Email: [email protected]

💬 WhatsApp / Live Chat: Available on Our Website

🔒 REMINDER: All Refund or Return Claims must be Filed WITHIN 24 HOURS OF DELIVERY and must Include a Valid UNBOXING VIDEO.

🎯 REFUNDS ARE ISSUED AS STORE WALLET CREDIT ONLY and Cannot be Reversed to Original Payment Methods. These Credits Can be Used for Any Future Purchases.