We do not accept returns under normal circumstances. However, we understand that there may be exceptional scenarios, such as manufacturing defects, that warrant consideration.

• Application needs to be filed within 24 hours from the order completion date. (Unboxing Video Mandatory)
• Once the order is place we do not accept cancellation.
• We don’t accept non-defective remorse returns.
• If the item was delivered damaged or defective, you will need to return it, and we will provide a return label.

Delayed in Transit/No Tracking Info: If there is no update of the tracking info for more than 10 business days (from the time the shipping label is created on the logistics website), the order will be fully refunded within 3 business days of the refund request unless the customer has requested a replacement.

Note: This clause is not applicable during special times or periods such as holidays, COVID-19, abnormal weather, or other abnormal situations.

Destroyed in Transit: If the order is damaged in transit, with valid proof provided:

Valid Proof: Unboxing video indicating damaged.

Returned to Sender: (except in cases of wrong shipping address left on orders)

If tracking shows the order returned to the warehouse, the order will be fully refunded within 3 business days of the refund request unless the customer has requested a replacement.

Delivered but Not Received:

If the order shows delivered on the logistics website but not received:

• If the delivered address is different from the shipping address left on the order and confirmed by the carrier it was delivered to the wrong address, we can negotiate with the customer to continue delivery to the correct address.
• If the delivered address is the same as the shipping address left on orders, delivery proof will be provided and the refund request will be denied.

Damaged or Broken, Stains/Minor Scratches/Poor Quality, etc., Not as Described (size/color/style), Wrong Item Received, Missing Item/Accessories:

If the packages/goods ordered have issues (damaged/broken/stains/minor/scratch/poor quality/not as described/wrong item received, missing item, etc.), the customer may negotiate a solution with us. If the order is damaged in transit, customers can provide unboxing video indicating the damage, and we can provide replacement parts free of charge.

• If we request the product be returned, the warehouse receives the goods, confirms the receipt of the products, negotiates the agreement, and arranges the refund as wallet credit or exchange of goods within 3 - 7 business days.